uk9vip Privacy Policy

01Who We Are

uk9vip is an online casino and sports betting platform operating at uk9vip.app. We provide gaming and wagering services including live dealer casino games, slots, crash games, cricket betting, and other sports markets primarily to players based in Bangladesh.

In this Privacy Policy, references to "uk9vip", "we", "us", or "our" refer to the uk9vip platform and its operating entity. References to "you", "your", or "player" refer to any individual who accesses, browses, registers on, or uses the uk9vip platform in any capacity.

uk9vip acts as the data controller in respect of personal data collected through the platform. This means we determine the purposes and means by which personal data is processed. Where we engage third-party service providers to process data on our behalf, those parties act as data processors under our instruction.

02Data We Collect

uk9vip collects personal data in the following categories. The specific data collected depends on how you interact with the platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health records, or political opinions. If any such information is volunteered by a player in a support communication, it is not stored beyond the resolution of the relevant query.

03How We Collect Data

uk9vip collects personal data through the following means:

• Direct provision: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
• Automated collection: Technical and usage data collected automatically as you browse and interact with the platform, including through cookies, server logs, and analytics tools.
• Third-party sources: Data received from payment processors (such as bKash, Nagad, Rocket, and Upay) to confirm transaction status, and from identity verification providers to validate documents submitted during KYC checks.
• Fraud prevention services: In circumstances where fraud or financial crime is suspected, uk9vip may obtain additional data from fraud detection and anti-money laundering screening services.

04Why We Use Your Data

uk9vip processes personal data for the following purposes:

• Account management: To create, maintain, and administer your uk9vip account, including verifying your identity and age, managing login credentials, and communicating account-related notifications.
• Payment processing: To facilitate deposits and withdrawals in BDT via approved payment methods, to match incoming payments to accounts, and to investigate disputed transactions.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering, know-your-customer, and gaming compliance requirements, including retaining transaction records for the legally required period.
• Responsible gaming: To monitor player behaviour for indicators of problem gambling, to enforce deposit limits and self-exclusion arrangements, and to provide support to players who request intervention tools.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, collusion, and other forms of abuse that may affect the platform or other players.
• Service improvement: To analyse aggregated usage patterns, game performance data, and platform metrics to improve the user experience and expand the range of Services offered.
• Customer support: To respond to enquiries, resolve complaints, and maintain records of support interactions for quality and training purposes.
• Marketing communications: To send promotional offers and bonus notifications to players who have opted in to receive such communications. You may opt out at any time by contacting support.

05Legal Basis for Processing

uk9vip relies on the following legal bases for processing your personal data, consistent with internationally recognised data protection principles:

• Contractual necessity: Processing required to perform the contract between uk9vip and the player — primarily account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering regulations, age verification obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for the legitimate operational interests of uk9vip, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by the player's fundamental rights and freedoms.
• Consent: Where processing is based on consent — primarily for optional marketing communications — players may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06Sharing Your Data

uk9vip does not sell personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to the extent necessary to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm player identity and age during account verification processes.
• Game providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, Microgaming, and other licensed studios whose games are hosted on the platform. These providers may receive a session token and limited technical identifiers to initialise game sessions. They do not receive your full personal profile.
• Fraud and AML screening services: Third-party services that screen transactions and player data for money laundering risk and fraud indicators, as required by our compliance obligations.
• Legal and regulatory authorities: Law enforcement agencies, financial intelligence units, or other government bodies when uk9vip is legally required to disclose personal data, or where disclosure is necessary to protect the rights and safety of others.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by uk9vip on a confidential basis where access to personal data is reasonably necessary for the service they provide.

All third parties with whom uk9vip shares personal data are required to handle that data securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection obligations.

07Cookies & Tracking Technologies

uk9vip uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit uk9vip.app. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session, remembering your language preferences, and ensuring secure navigation. These cannot be disabled without affecting core platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and use the platform, including which pages are visited most frequently and where users exit the site. This data helps us improve the user experience.
• Functional cookies: Used to remember your preferences and personalisation choices, such as your preferred game category or notification settings.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and session hijacking attempts.

By continuing to use uk9vip after being presented with our cookie notice, you consent to the use of cookies as described above. You may manage or disable non-essential cookies through your browser settings; however, doing so may impair certain platform features.

08Data Retention

uk9vip retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of the active account relationship and for a minimum of five years following permanent account closure, to meet anti-money laundering and compliance record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction in line with standard financial compliance obligations.
• KYC and identity documents: Retained for the duration of the account relationship and for a minimum of five years following account closure.
• Support communications: Chat transcripts and email records are retained for up to two years from the date of the interaction, after which they are anonymised or deleted.
• Marketing consent records: Records of marketing opt-in consent are retained for the duration of the consent plus three years to demonstrate compliance if required.
• Technical and usage logs: Server and access logs are retained for up to 12 months for security and fraud investigation purposes, after which they are deleted or anonymised.

When personal data is no longer required and no legal obligation requires its retention, uk9vip deletes or irreversibly anonymises it in a secure manner.

09Data Security

uk9vip implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and uk9vip servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Access controls restricting personal data access to authorised personnel whose roles require it.
• Regular security assessments and vulnerability monitoring of platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised account access.
• Incident response procedures to ensure timely detection, containment, and reporting of any data security incidents.

While uk9vip takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their uk9vip account and to notify us immediately if they suspect any unauthorised access to their account.

10Your Rights

As a player whose personal data is processed by uk9vip, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of the personal data that uk9vip holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligation to retain certain data under applicable regulations.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

uk9vip will respond to valid data rights requests within 30 days of receipt. We may request proof of identity before processing a request to protect against unauthorised access to another person's data.

11Children & Minors

uk9vip is strictly an adult-only platform. The Services are not directed at, and must not be used by, any person under the age of 18. uk9vip does not knowingly collect personal data from individuals under 18 years of age.

If uk9vip becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed. Any funds deposited to an account found to belong to a minor will be handled in accordance with our Terms & Conditions and applicable law.

Parents and guardians who believe that a minor may have registered on uk9vip are urged to contact our support team at once. We will investigate and act promptly.

12International Data Transfers

uk9vip's platform infrastructure and some of its service providers may be located outside Bangladesh. As a result, your personal data may be transferred to, stored in, or processed in countries other than Bangladesh. Such transfers may include countries in Asia-Pacific, Europe, or other regions depending on the hosting and service provider arrangements in place at the relevant time.

Where personal data is transferred internationally, uk9vip takes steps to ensure that appropriate safeguards are in place to protect the data, including contractual protections with receiving parties that require them to handle data to a standard equivalent to that described in this Privacy Policy.

By registering an account on uk9vip, you acknowledge that your personal data may be transferred and processed outside Bangladesh as described in this clause.

13Third-Party Links

The uk9vip platform may contain references to or integrations with third-party game providers whose software is embedded within the platform. While uk9vip selects its game provider partners carefully, we are not responsible for the privacy practices of third-party studios or software providers.

uk9vip does not embed links to external third-party websites within the platform in contexts that would take players away from uk9vip.app. If any such link is present and you choose to follow it, you do so at your own discretion and should review the privacy policy of the destination site independently.

14Policy Amendments

uk9vip reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party sharing — we will endeavour to provide advance notice to active players via the email address registered to their account.

Your continued use of the uk9vip platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We recommend that players review this page periodically to remain informed about how their data is handled.

15Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way uk9vip handles your personal data, please contact us using the details below. All privacy enquiries are handled by our compliance team and will receive a response within 30 days.

Email: [email protected] (plain text — not a clickable link)

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority in the jurisdiction governing your use of the platform. uk9vip will cooperate fully with any such regulatory investigation.

We take all privacy complaints seriously and are committed to resolving them fairly, transparently, and without undue delay. Players will not face any adverse consequences on their account as a result of raising a legitimate privacy concern in good faith.