uk9vip Terms & Conditions

01Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

• "uk9vip", "the Platform", "we", "us", "our" refers to the online gaming and sports betting platform accessible at uk9vip.app and any associated subdomains or mobile interfaces.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the uk9vip platform in any capacity.
• "Account" means the registered user account created by a Player on uk9vip, through which the Player accesses games, places bets, and manages funds.
• "Balance" means the total sum of real-money funds held in a Player's Account at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" means any promotional credits, free bet credits, deposit match amounts, or similar incentives credited to a Player's Account under a promotional offer.
• "BDT" means Bangladeshi Taka, the sole currency in which all uk9vip transactions are denominated.
• "Wagering Requirement" means the number of times a Bonus amount (or Bonus plus deposit) must be staked before the associated funds become eligible for withdrawal.
• "Services" means all casino games, live dealer tables, sports betting markets, crash games, and any other gaming or wagering products made available on uk9vip.

02Acceptance of Terms

By accessing uk9vip, creating an Account, or using any part of the Services, you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety, together with the Privacy Policy and any game-specific or promotion-specific rules published on the platform.

If you do not agree to any part of these Terms & Conditions, you must immediately cease using the platform and must not attempt to register an Account or access the Services.

These Terms & Conditions are written in English. In the event of any ambiguity or dispute regarding interpretation, the English-language version shall prevail.

03Eligibility & Age Verification

Access to uk9vip and use of the Services is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 18 years of age. uk9vip is an adult-only platform. No person under the age of 18 may register, deposit, or participate in any game or betting activity.
• You are accessing the platform voluntarily and for personal entertainment purposes only.
• You are not currently subject to a self-exclusion arrangement, cooling-off period, or any other restriction that would prohibit your use of online gambling services.
• You are not acting on behalf of any other person, syndicate, or business entity in placing bets or accessing the Services.

uk9vip reserves the right to request documentary proof of age and identity at any time, including but not limited to a national identity card (NID), passport, or driving licence. Failure to provide satisfactory verification documents within a reasonable time period may result in Account suspension and withholding of pending withdrawals pending review.

04Account Registration

To access the full range of Services, Players must complete the uk9vip registration process and create a verified Account. The following rules govern Account registration and maintenance:

• One Account per person: Each individual may hold only one Account on uk9vip. Registering or maintaining more than one Account, whether under the same or different personal details, is prohibited. uk9vip may merge, suspend, or permanently close duplicate Accounts and may forfeit balances associated with duplicate registrations pending investigation.
• Accurate information: You must provide truthful, accurate, and complete information at registration and must keep your Account details up to date at all times. Providing false or misleading information is a breach of these Terms & Conditions and may result in immediate Account closure.
• Account security: You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. uk9vip will not be held liable for losses arising from unauthorised Account access where such access results from a Player's failure to safeguard their credentials.
• Contact details: A valid, personal email address and a valid Bangladeshi mobile number registered in your own name must be provided at registration. These will be used for Account verification, transaction notifications, and support communications.

uk9vip reserves the right to decline any registration application without stating a reason, in its sole discretion.

05Deposits & Withdrawals

All financial transactions on uk9vip are denominated in Bangladeshi Taka (BDT). The following terms apply to deposits and withdrawals:

• Approved methods: uk9vip accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, subject to availability at the time of transaction.
• Minimum deposit: The minimum deposit amount is ৳100 unless otherwise stated on a specific payment method's instructions page.
• Withdrawal eligibility: Withdrawals may only be processed to a payment method registered in the same name as the uk9vip Account. uk9vip will not process withdrawals to third-party accounts under any circumstances.
• Processing times: Deposits are generally credited within minutes of confirmation. Withdrawal processing times vary by method; bKash and Nagad withdrawals are typically completed within one to four hours during standard operational periods.
• Verification holds: uk9vip reserves the right to place a hold on any withdrawal pending identity or payment method verification. Players must cooperate fully with any such verification request.
• Transaction records: Players are responsible for retaining records of their own transactions. uk9vip maintains internal transaction logs but does not guarantee indefinite availability of historical transaction data to players on demand.

06Bonuses & Promotions

uk9vip may from time to time offer bonuses, free bets, deposit matches, cashback incentives, and other promotional offers to eligible Players. The following general terms apply to all uk9vip promotions unless a specific promotion's terms state otherwise:

• All bonuses are subject to wagering requirements. The applicable wagering requirement will be clearly stated at the time the offer is presented. Bonus funds and any winnings generated from Bonus Funds may not be withdrawn until the relevant wagering requirement has been fully satisfied.
• Bonuses are available to one Account per person, per household, per device, and per IP address. uk9vip reserves the right to determine whether a bonus has been claimed in bad faith or in breach of these conditions and to void the bonus accordingly.
• Bonuses credited to your Account expire if the applicable wagering requirement is not completed within the time period specified in the offer. Expired bonuses and associated winnings are forfeited automatically.
• uk9vip reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice, provided that any promotion already in progress will be honoured under the terms under which it was offered.
• Promotional offers are intended for recreational Players only. uk9vip may, in its sole discretion, exclude any Player from a specific promotion or from all promotional programmes if there is evidence of systematic bonus exploitation or abuse.

Questions regarding a specific bonus or promotion should be directed to the uk9vip support team via live chat for clarification before accepting the offer.

07Betting & Gaming Rules

The following general rules govern all betting and gaming activity on uk9vip. Game-specific rules are additionally available within each game or betting market and should be read prior to participation:

• Bet settlement: All bets are settled in accordance with the rules of the relevant game provider or sportsbook market. In the event of a dispute, the platform's settlement decision based on the game provider's recorded data shall be final.
• Voided bets: uk9vip reserves the right to void any bet placed as a result of a technical error, pricing error, or manifest mistake. Stakes on voided bets are returned to the Player's Account Balance.
• Minimum and maximum stakes: Each game and betting market has its own minimum and maximum stake limits, which are displayed within the game interface or market listing. uk9vip may modify stake limits at any time.
• Disconnection policy: In the event of a disconnection during an active game round, uk9vip will complete the round in accordance with the game provider's disconnection policy. Players are advised to maintain a stable internet connection throughout their gaming session.
• Game malfunction: In the event of a verified game malfunction, all affected bets will be voided and stakes returned. uk9vip accepts no liability for losses arising from game malfunctions caused by factors outside its control.
• Cricket and sports betting: All BPL, IPL, T20, and Bangladesh Tigers match betting is subject to the sportsbook's specific rules regarding match abandonment, result reversal, and in-play event cancellation.

08Prohibited Conduct

The following conduct is strictly prohibited on uk9vip. Engaging in any prohibited activity may result in immediate Account suspension, permanent closure, forfeiture of balances, and referral to relevant law enforcement authorities:

• Registering more than one Account or using another person's Account without express authorisation.
• Providing false, misleading, or fraudulent information at any point during registration, verification, or support interactions.
• Using automated software, bots, scripts, artificial intelligence systems, or any other non-human means to interact with the platform, place bets, or gain an unfair advantage.
• Colluding with other Players to manipulate game outcomes, exploit side-agreement strategies, or engage in any form of chip-dumping in poker or table game formats.
• Exploiting software bugs, errors in game code, or pricing errors knowingly to generate winnings that would not otherwise be obtainable under normal operating conditions.
• Using the platform for money laundering, fraud, or any other criminal financial activity. uk9vip is required to report suspicious transactions to relevant authorities and will cooperate fully with any investigation.
• Engaging in any form of harassment, threatening behaviour, or abusive communication directed at uk9vip staff or other Players.
• Attempting to reverse-engineer, copy, replicate, or commercially exploit any part of the uk9vip platform, game content, or intellectual property.

09Responsible Gaming

uk9vip is committed to promoting responsible gambling practices. The platform provides the following tools to help Players manage their gaming activity:

• Deposit limits: Players may set daily, weekly, or monthly deposit limits on their Account to restrict the amount they can deposit within a given period.
• Session time reminders: Players may configure session duration reminders that alert them when a defined period of active play has elapsed.
• Cooling-off periods: Players may request a temporary cooling-off period during which their Account will be suspended and they will be unable to log in or deposit.
• Self-exclusion: Players who feel their gambling has become problematic may request permanent or long-term self-exclusion. Once activated, self-exclusion cannot be reversed during the specified period.

To access any of the above tools, Players should log in to their Account and navigate to the responsible gaming section, or contact the uk9vip support team directly via live chat. Support is available 24 hours a day, seven days a week.

10Intellectual Property

All content available on the uk9vip platform, including but not limited to the website design, layout, graphics, logos, text, game interfaces, software architecture, and promotional materials, is the intellectual property of uk9vip or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms & Conditions. This licence does not extend to:

• Copying, reproducing, distributing, or creating derivative works based on any platform content.
• Using any uk9vip branding, logos, or trade marks without prior written consent.
• Screen-scraping, data-mining, or systematically extracting content from the platform for commercial purposes.

Game content displayed on uk9vip is the intellectual property of the respective game providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming. All rights in game content are reserved by the respective studios.

11Limitation of Liability

To the fullest extent permitted by applicable law, uk9vip excludes all warranties, representations, and conditions, whether express or implied, relating to the platform and the Services. In particular:

• uk9vip does not warrant that the platform will be available without interruption, error-free, or free from technical faults at all times.
• uk9vip shall not be liable for any loss of profits, loss of data, loss of opportunity, or any indirect, incidental, special, or consequential damages arising from your use of or inability to use the platform.
• uk9vip's total aggregate liability to any Player in connection with any single event or series of related events shall not exceed the amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• uk9vip accepts no liability for losses arising from events outside its reasonable control, including internet outages, mobile network failures, third-party payment provider downtime, or force majeure events.

Nothing in these Terms & Conditions shall limit uk9vip's liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12Privacy & Data

uk9vip collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and use of your personal data as described therein.

uk9vip collects personal data including your name, date of birth, contact details, payment information, and transaction history for the purposes of Account management, identity verification, fraud prevention, responsible gaming compliance, and service improvement.

uk9vip does not sell personal data to third-party marketers. Data may be shared with payment processors, identity verification providers, and regulatory or law enforcement authorities where required by law or legitimate operational necessity.

For full details on how your data is handled, your rights as a data subject, and how to make a data access or deletion request, please refer to the uk9vip Privacy Policy.

13Account Suspension & Closure

uk9vip reserves the right to suspend or permanently close any Account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity or age verification within a requested time period.
• Suspected fraudulent activity, money laundering, or collusion.
• Receipt of a valid self-exclusion request from the Account holder.
• A legal or regulatory requirement to do so.
• The Account has been inactive for a period of 12 consecutive months with a zero balance.

Where an Account is closed for reasons other than a breach of these Terms & Conditions, any remaining verified real-money Balance will be returned to the Player via their last-used withdrawal method after deducting any applicable outstanding charges.

Where an Account is closed due to a breach of these Terms & Conditions, uk9vip reserves the right to withhold any Balance pending the outcome of an investigation. Bonus Funds and winnings derived solely from Bonus Funds will be forfeited in all breach cases.

Players who wish to voluntarily close their Account should contact the support team via live chat. Voluntary closures take effect within one business day of the request being received.

14Amendments to Terms

uk9vip reserves the right to amend, update, or replace these Terms & Conditions at any time. The revised Terms & Conditions will be published on this page with an updated effective date. Where amendments are material, uk9vip will endeavour to provide reasonable notice to active Players via the email address registered to their Account.

Your continued use of the uk9vip platform following the publication of revised Terms & Conditions constitutes your acceptance of the amended terms. If you do not agree to a material amendment, you should cease using the platform and contact support to arrange voluntary Account closure.

15Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable international gaming law as determined by the jurisdiction in which uk9vip holds its operating licence. In the event of any dispute arising out of or in connection with these Terms & Conditions or the Services, the parties agree to seek resolution through uk9vip's internal dispute resolution process in the first instance.

The online gambling regulatory landscape in Bangladesh is legally ambiguous. Players in Bangladesh access uk9vip on the basis that they have independently satisfied themselves that doing so does not violate any law applicable to them in their jurisdiction. uk9vip does not provide legal advice. Players are solely responsible for their own compliance with local laws.

These Terms & Conditions are written in and governed by the English language. Any translation provided is for convenience only and shall have no legal effect.

For any questions regarding these Terms & Conditions, contact the uk9vip support team. Email: [email protected] (plain text — not a clickable link).